Communications Division

• Answer incoming emergency calls and dispatch AFES apparatus to emergencies in a timely manner.
• Maintain accurate location and status information for all AFES apparatus, and record pertinent information relating to the response to emergency incidents, using the Crisys XPert Fire Computer Aided Dispatch (CAD) system.
• Control all AFES radio communications using the Motorola 800 MHz radio system in order to ensure effective radio communications are maintained.
• Ensure that all radio transmissions and telephone calls handled in the Communications Division are recorded using the Nice CallFocus 3 Audio Logging System.
• Function as a resource to the AFES emergency crews in order to maintain an effective and efficient response to emergency incidents.

The AFES Communications Centre is state-of-the-art.  Our multi-position, dedicated and secure facility contains two stand-alone functional dispatch positions that each include the Crisys "X-Pert Fire" Computer Aided Dispatch (CAD) System, Nice CallFocus 3 audio logging system, the Motorola 800 MHz radio system, Bramic ergonomically correct workstations and Bell primary and secondary phone systems.

The men and women in the Communications Division work in a demanding, high-pressure, ever-changing environment that requires a high level of multi-task competence and a "second to none" ability to remain calm and efficient under stress and pressure.

In 2008, the Ajax Fire & Emergency Services dispatched over 4100 emergency calls for service within Ajax, with an average dispatch time of one minute!  We also handled nearly another 1000 calls for other services, including the the Brock Township Fire Department, for whom Ajax Fire and Emergency Services provides 24/7 dispatch services. 

The AFES Communications Centre is a self-contained, secure facility that is located within the AFES Headquarters Station.  In addition to the multi-position console area, the Centre contains a locker and lounge area, kitchenette and fully accessible washroom facilities.

By providing self-contained service areas, on-duty Alarm Operators can have access to the equipment and tools they require without having to leave the room - an important consideration given that this service never shuts down, closes or goes out of service!

For more information on the Communications Division of the Ajax Fire and Emergency Services, or to arrange a tour of our facility, contact the Communications Officer by e-mail or by phone at 905-686-6061.